In addition to refund rights available under applicable laws, if you made a purchase directly on our website and the money-back option was presented to you during the checkout, you are eligible to receive a voluntary refund provided that you contact us via email support@alpha-romance.online within 14 days after your initial purchase and before the end of your first subscription period.
You must provide reasons and evidence for refund other than personal or financial ones (for instance, the content was defective or completely inaccurate, etc.) as explained below.
Once you contact us, we will review your application and notify you (by email) whether your application is approved.
Please note that only fulfillment of all the above requirements allows you to receive a complete voluntary refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:
Please note that you may still cancel your subscription without a voluntary refund by contacting our support. For more details, please refer to Subscription Terms.
Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.
Note for the EU residents:
If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days. However, this right does not apply if the performance has begun with your prior express consent.
YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE CONTENT IS DELIVERED TO YOU.
Therefore, you will not be eligible for a refund, unless the digital content is defective.
Questions? Contact us: support@alpha-romance.online